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Wednesday, October 5 • 11:05am - 12:00pm
Digital Journey from a Canadian Perspective - The "Self-Service Citizen": Case Examples of Digital Transformation for Better Citizen Services

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The exponential pace of technological advancement has governments world-wide working and often struggling to keep up.  Compound these advancements with a new generation of "tech-savvy" consumers, and an added pressure for better, more efficient citizen services online emerges. Deloitte's National Digital Government leader will introduce case studies of government organizations in North America that are not only keeping up with exponential technology, but are working to deliver leading citizen services online. What did these government organizations get right? What can we learn from them? And what are the key questions you should be asking when getting ready to embark on your own digital transformation journey?


avatar for Alan Ribeiro

Alan Ribeiro

Alan is the National Digital Government leader and the Leader of Deloitte's Public Sector Consulting Practice for the Province of Ontario focusing on the Ministries and major government agencies. Alan has over 20 years of consulting experience in the areas of large scale complex program deliveries and technology advisory across the public and private sector. As an entrepreneurial and visionary people leader Alan has led the creation and growth of... Read More →

Wednesday October 5, 2016 11:05am - 12:00pm
Lecture Theatre